Check how you feel
Use the app only after considering the person’s overall condition. A photograph cannot show every serious problem.
For patients, families and carers
A simple record that helps you explain what has changed.
Take photographs consistently, keep useful notes and share a clear timeline when you choose—or when your NHS or care provider has formally linked you to a monitored pathway.
Your concern mattersDo not wait for an app response when you believe urgent medical help is needed.
Always visible in the app
Is this private, or is a care team connected?
Personal record mode: entries remain for the individual’s own reference unless they choose to export or share them. No clinician, practice or hospital is automatically watching, and pressing a concern button does not summon a clinical response.
Linked care pathway: a provider may configure the service for named teams, review queues, response hours and escalation routes. These arrangements must be explained locally; they are not assumed merely because the app is installed.
Your routine
Four things to do each time
Match the photograph
Follow the baseline outline and quality prompts for angle, light, focus and distance.
Add honest notes
Describe pain and other changes in your own words rather than trying to make a diagnosis.
Check the outcome
Confirm whether it is saved privately, awaiting review or has an agreed action.
Taking useful photographs
Consistency is more helpful than perfection
Use the same place, body position, camera orientation and light where reasonably possible. The app should help you reproduce the view.
- Do not delay urgent care to take a photograph.
- Do not touch, clean, squeeze, remove tissue from or dress a wound differently because of the app.
- Do not include another person or private paperwork in the image.
- Do not apply filters, beauty modes or manual editing.
- Retake blurred, very dark, overexposed or obstructed photographs.
When you are concerned
Use clear words—and use the right urgent route
Tell the team
Say what has changed, when it changed and how the person feels. Include symptoms such as increasing pain, heat, swelling, discharge, smell, bleeding or feeling unwell.
Do not rely on messaging for emergencies
Call 999 for immediate danger or serious illness. Use NHS 111 or the provider’s urgent route when medical help is needed quickly. A message may not be read outside service hours.
Look for the closed loop
A safe response tells you the action, time, location or contact route and what to do if the situation worsens.
Open the safety pageAccessibility and inclusion
The service should adapt to the person
Communication
Record preferred language, interpreter need, communication format and whether information is needed in Easy Read, large print, audio or another accessible format.
Support and consent
A carer or representative must use the correct proxy route. Capacity, consent and best-interest decisions remain governed by the care provider and applicable law.
Respect
Use the person’s name and respectful form of address. Ask only for sex, gender, religion or cultural information that has a clear purpose for care, safety or communication.
Read the full inclusion, language, accessibility, consent and privacy policies.
Your information
Know what is recorded and who controls it
Originals and derivatives
Your original image should remain intact. Any aligned view must be labelled and traceable to its source.
Sharing
Personal mode does not automatically share. Linked mode uses the provider’s configured lawful basis, permissions and privacy information.
Your rights
Production privacy information should explain access, correction, restriction, deletion where applicable, complaints and who to contact.
Find an answer quickly
The help centre explains monitoring, photographs, messages, privacy, carers, accessibility and urgent action in everyday language.