Pathway or pilot discussion
Use for service design, procurement, governance, integration and controlled evaluation. Do not use it to request care for an individual patient.
Review readiness firstContact and discussions
Use the right route—and keep health information out of public enquiries.
General and provider enquiries sent through this form reach the Healing Process enquiries mailbox. Clinical, urgent and patient-identifiable matters must use the routes described below instead.
Do not send through a public website form: wound or skin photographs, NHS numbers, medical records, diagnoses, dates of birth, medication lists or other confidential patient information. Use the secure route supplied by the responsible care organisation.
General product enquiry
Use for demonstrations, accessibility feedback, partnership or non-confidential technical questions.
Clinical concern
Contact the responsible care team, NHS 111 or 999 as appropriate. The product company’s public contact route is not a clinical service.
Open safety guidanceEnquiry form