Questions answered clearly.

Healing Process is a supplementary photographic recording, comparison and communication service. It can help a person capture more consistent images, keep a timeline and, in an authorised linked pathway, communicate with a care team. It does not diagnose, prescribe treatment, continuously monitor a condition or replace a qualified healthcare professional.

The app should display one of two prominent states. Private record—no care team connected means no organisation is watching. Linked to [service] must name the service, operating hours and urgent alternative. Never infer monitoring merely because the app can send or store a photograph.

No. It may align images and highlight apparent visual differences for review. The result can be affected by angle, distance, light, focus, dressings, skin tone, camera processing and other factors. The original images and limitations must remain visible, and a suitably qualified professional decides what the information means.

Use the frequency in the agreed care plan or provider pathway. Some personal users may choose a regular routine, but more photographs do not guarantee faster review. Do not disturb a dressing or delay care simply to meet an app reminder.

Use the same body position, orientation, distance, angle and even light where reasonably possible. Follow the baseline outline and quality prompts, avoid filters, keep the lens clean and retake images that are blurred, dark, overexposed or obstructed.

Only through an authorised carer or proxy route. The service should identify who performed each action and must not encourage sharing the patient’s credentials. The provider remains responsible for consent, capacity, best-interest and safeguarding arrangements.

Describe what has changed, when it changed and how the person feels. Include increasing pain, heat, swelling, smell, discharge, bleeding, fever, chills or feeling generally unwell where relevant. Ask for a clear next step. Do not use messaging instead of emergency or urgent care.

It means the item has reached the configured service or system; it does not necessarily mean a clinician has read it. The app should show review hours and the alternative route for urgent concerns. A safe workflow then changes the status to in review and action agreed.

Trust the person’s symptoms and follow the care plan or urgent route. A photograph cannot assess many important features, and a visual comparison may be wrong. Do not delay seeking appropriate help because of an app indicator.

Personal-mode controls depend on the product design. In a clinical pathway, a mistaken item should usually be marked as entered in error or corrected with an audit history rather than silently removed. The original and any derivative must remain distinguishable.

You may have rights to obtain your information, but Healing Process does not certify photographs as definitive forensic evidence. Device settings, compression, user handling, timestamps, editing status and clinical context can affect evidential weight. Seek independent legal advice for a specific matter.

Do not wait for a message or photograph review. In the UK call 999 for immediate danger or serious illness. Use NHS 111 or the urgent route supplied by the care team for urgent medical help that is not an immediate emergency.

A configured dashboard may provide a review queue, original images, labelled aligned derivatives, user notes, quality warnings, secure messages, decisions, reports and an audit trail. Exact functionality and access depend on the provider’s approved deployment.

No. An alert may reflect a user concern, image-quality issue, missed task, configured protocol or assistive visual signal. It prompts review; it is not the clinical conclusion.

No. Remote review may support some pathways when clinically appropriate, but it cannot perform palpation, observations, vascular or neurological assessment, microbiology, odour assessment or any examination required by the situation.

The appropriately qualified professional and provider delivering the pathway. The supplier is responsible for the product and its safety obligations; it does not assume the provider’s duty to staff, review and act on the service queue.

Display baseline original and follow-up original by default. A derivative must be labelled, linked to its sources and accompanied by method/version, quality and confidence information. The interface must not imply that a normalised image is an untouched photograph.

Acknowledge the specific concern, ask only necessary questions, state the urgency and action, identify who owns it, provide the appointment or route, add safety-netting and record clinically significant content in the authoritative record under local policy.

Only one the service can reliably staff and govern. State operating hours, review target, weekend and holiday arrangements, failed-contact procedure and emergency alternative. Do not use “real time” to imply continuous clinical monitoring unless that service genuinely exists.

The provider needs an alternative contact and documentation route, a way to identify delayed or unsent items, and a reconciliation process when service returns. The product must not be the sole urgent-care route.

Only through controlled change management. Changes to alignment, thresholds, prompts, models or output wording may alter clinical risk and evidence. They require impact assessment, verification, updated safety documentation, versioning and provider communication.

Training should cover intended use, exclusions, image provenance, limitations, queue ownership, messaging, documentation, escalation, consent, privacy, incident reporting, accessibility and downtime. Completion and competency should be recorded.

Yes, where they relate to an identifiable person and reveal health information. A live deployment needs an Article 6 lawful basis, an Article 9 condition, transparency, minimisation, security, retention and data-subject rights arrangements.

It depends on the activity. A care provider may control care-pathway information while the product company acts as processor. The product company may separately control website, account-administration or support data. Contracts and privacy information must state this accurately.

Not by default in this design. Any use of care images for model development needs a separately approved purpose, lawful route, transparency, minimisation, security, bias evaluation and any required consent or other approval. Production care data must not silently become training data.

The controller must approve retention according to purpose, clinical-record obligations, legal requirements and the relevant records schedule. Different items may require different periods. The production privacy notice should state the periods or criteria.

Use verified identities, strong authentication, least privilege, role and tenant separation, session controls, audit logging and regular access review. Carers and staff use their own identities; support access is controlled and logged.

Record language and communication needs, provide essential information in an appropriate format and use a professional interpreter or approved translation service for clinical communication. Automated translation must not be the only control for safety-critical advice.

Respect the person and collect only information needed for a stated purpose. Use the person’s respectful name and form of address, preserve clinically relevant information, offer privacy and reasonable adjustment, and follow current law and the provider’s approved policy.

The prototype includes keyboard navigation, visible focus, scalable text, high contrast, reduced motion, responsive reflow, semantic headings and an accessible image viewer. Formal conformance still requires expert and user testing against the stated standard before publication.

A provider should retain an alternative pathway such as assisted capture, web access, telephone contact or usual face-to-face care. Digital exclusion must not remove access to clinically necessary services.

Use the provider or product support route displayed in the live service. Do not include wound photographs, NHS numbers or other confidential health information in a public website enquiry.